These are the rules governing the use of the 21com platform in Brazil. Read them carefully before creating your account — they explain your rights, your responsibilities, and how everything works in a transparent way.
Official Document
Version 3.2 · Applies to all Brazilian users registered with 21com
The six most important points from the 21com Terms and Conditions before you read the full document
Each user may hold only one account on 21com, linked to their CPF. Creating multiple accounts to claim bonuses or circumvent limits is strictly prohibited and will result in the closure of all accounts involved, with any pending balance withheld.
The 21com platform is exclusively for users aged 18 and over. Registration requires an age declaration, and identity verification (KYC) confirms age before withdrawals are enabled. Accounts found to have been created by minors are closed immediately upon detection.
All deposits and withdrawals on 21com are processed in BRL (R$). Accepted payment methods include Pix, boleto bancário, credit and debit cards, PicPay, and Mercado Pago. Withdrawals are made exclusively to accounts held in the name of the registered user.
All 21com bonuses include clearly described rollover conditions prior to acceptance. The expiration date, rollover multiplier, and qualifying bet types are all disclosed at the time of the offer. There are no hidden surprises in the bonus terms.
21com user data is protected by 256-bit SSL encryption and processed in compliance with the LGPD. 21com does not share personal information with third parties without the user's authorization, except when required by legal or regulatory obligation.
21com offers self-exclusion tools, deposit limits, and session time limits that users can configure themselves. Once a deposit limit is set, it cannot be increased for 7 days after the change, protecting you from impulsive decisions in moments of pressure.
By creating an account with 21com, you confirm that you have read, understood, and fully agreed to these Terms and Conditions. If you disagree with any provision described here, do not create an account on the platform. Have questions? Contact our support team before signing up.
For the purposes of these Terms and Conditions, the terms below carry the following meanings wherever they appear throughout this document and in any official communication from the 21com:
To create and maintain an active account on 21com, users must meet all of the following requirements:
21com allows one account per CPF only. Creating multiple accounts — whether using the same CPF, different documents, or fictitious information — is strictly prohibited and will result in the immediate closure of all identified accounts, retention of any pending bonus balances, and investigation of any winnings obtained through duplicate accounts.
By registering, the user declares, under their sole responsibility, that all information provided — full name, CPF, date of birth, address, email, and mobile number — is truthful, accurate, and up to date. Providing false information constitutes a serious breach of these Terms.
Tip: Use your full legal name exactly as it appears on your ID. This avoids delays in KYC verification and withdrawal processing. The name on your 21com account must match the name of the Pix key holder used for withdrawals.
Identity verification (KYC — Know Your Customer) is mandatory for all 21com users before the first withdrawal is released. KYC is a regulatory and security requirement that protects both the user and the integrity of the platform.
The verification process takes on average 30 minutes during business hours and up to 24 hours on weekends or public holidays. Once verified, users do not need to repeat the process for future withdrawals.
21com reserves the right to request additional documentation in cases where the initial verification is inconclusive, or where there is suspicion of fraud, money laundering, or irregular account use. Failure to provide requested documentation may result in a temporary or permanent account block.
21com accepts the following deposit and withdrawal methods in Brazilian reais (R$):
21com does not charge fees on deposits or withdrawals processed through the platform. Any banking or third-party fees that may apply to transfers are the responsibility of the user and their financial institution.
Important: 21com never requests a deposit to release a withdrawal, payment of "verification fees," or any additional amount to process withdrawals. If you receive any communication of this nature, contact our support team immediately — it may be a fraud attempt.
Sports Betting at 21com covers football (Brasileirão Série A, Copa do Brasil, Libertadores, and international leagues), volleyball, basketball (NBB and NBA), MMA and UFC, e-sports (CS2, League of Legends, Valorant), tennis, and over 40 sports in total.
The odds published by 21com reflect the estimated probability of each outcome and may change at any time before betting closes. The odds in effect at the moment a bet is confirmed are the ones that apply — odds are never updated retroactively after confirmation.
Results are validated against official sources: for football, the governing bodies of each competition (CBF, CONMEBOL, UEFA); for MMA and UFC, the official results released by the organization; for e-sports, the official results from each tournament's platform.
The 21com casino section includes live roulette (European, French, American, and Lightning Roulette), live blackjack, baccarat, slots from certified providers, and crash games, among other titles.
21com offers a welcome bonus, weekly cashback, freebets, and special promotions tied to specific events such as UFC cards, Brasileirão matchdays, and major e-sports tournaments. Each bonus has its own terms, which are presented at the time of the offer.
Transparency: 21com is committed to presenting all bonus terms clearly and accessibly before any acceptance. We never activate bonuses automatically without the user's explicit consent — except for cashback, which is credited automatically as described in the promotion's policy.
Using the 21com platform means committing to act ethically, honestly, and in compliance with applicable Brazilian law. The following conduct is strictly prohibited:
Failure to comply with any of the above may result in temporary suspension or permanent account closure, retention of pending bonus balances, and referral to the relevant authorities where applicable.
The user may request voluntary account closure at any time by contacting 21com support via email or live chat. The available balance (excluding unconverted bonuses) will be paid via Pix within up to 5 business days after the request is verified and identity is confirmed.
21com reserves the right to immediately close or suspend an account, with or without prior notice, in the following circumstances:
In cases of account closure due to a terms violation involving gains obtained through prohibited conduct, 21com may withhold amounts corresponding to those illicit gains, returning only the original deposit balance where applicable.
21com believes that entertainment is the only healthy purpose of gambling. Betting is not a financial strategy, not a source of income, and should never be treated as a solution to financial problems. That is why we provide real control tools that any user can activate at any time:
21com also conducts internal training on identifying at-risk behavior and may proactively reach out to users showing concerning gambling patterns, offering support resources. Our Responsible Gambling has detailed information and access to help channels.
For mental health support related to gambling, contact CVV at 188, available 24 hours a day.
21com handles users' personal data in full compliance with Brazil's General Data Protection Law (Lei 13.709/2018 — LGPD). The data collected is used exclusively for the purposes described below and in our Privacy Policy.
21com does not sell, rent, or share personal data with third parties for commercial purposes. Data is only shared when required by law, to comply with a court order, or when necessary for the operation of payment services.
Users have the right to access, correct, request deletion of, or request portability of their personal data at any time by emailing contato@21com.best.
21com is not liable for:
21com's total liability under any circumstance is limited to the value of the user's account balance at the time of the incident, except where Brazilian consumer protection law establishes a higher level of liability.
21com may review and update these Terms and Conditions at any time, with prior notice sent to the user's registered email or via a prominent notice on the platform. Changes take effect 30 days after notification, except where legal or regulatory requirements demand immediate effect.
By continuing to use the platform after the effective date of updated terms, the user confirms they have read and agreed to the changes. If you do not agree with any update, you must close your account before the effective date and request a withdrawal of your available balance.
The current version of the Terms and Conditions is always available at https://21com.best/terms-conditions, with the date of the last update shown at the top of the document.
These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including the Civil Code, the Consumer Protection Code (Lei 8.078/1990), and the General Data Protection Law (Lei 13.709/2018).
Any disputes between the user and 21com arising from these Terms will preferably be resolved amicably through the support channel — email contato@21com.best or chat on the platform. If the dispute persists, the courts of the district of São Paulo — SP are hereby designated as the competent jurisdiction to settle any litigation, with express waiver of any other, however privileged.
21com is committed to resolving every issue fairly and transparently. Our support team has the authority to handle the vast majority of concerns without the need for any formal process.
Official contact: For questions about these Terms and Conditions, please contact us at contato@21com.best or via the 24-hour support chat available on the 21com platform.
Most people skip the terms of use on any platform — and anyone who works in tech understands why. Long documents packed with legal jargon that seem designed to confuse rather than inform. 21com takes a different approach: Terms and Conditions should be readable, straightforward, and honest with Brazilian users. That's why we've structured this document into clear sections, with summaries and highlights on the most important points.
Reading the 21com Terms and Conditions, you'll find concrete rights: the right to request your personal data and access what has been collected, the right to close your account at any time and receive your available balance, the right to dispute a voided bet or a disputed result, and the right to set deposit limits that cannot be raised immediately — protecting you from impulsive decisions under pressure. These rights only work if you know about them. That's why we encourage you to read through.
21com's Terms and Conditions also define what the platform does not tolerate: duplicate accounts to claim multiple bonuses, use of bots for automated betting, exploitation of technical errors, and money laundering. These rules exist because without them the platform would become unviable for those who use it legitimately. When 21com identifies and closes accounts that violate these rules, it is protecting the honest users who bet for the sport and the entertainment.
The one-account-per-CPF rule at 21com serves multiple purposes. It ensures each user receives only one welcome bonus — as intended. It streamlines the identity verification process, making withdrawals faster. It guards against fraud and money laundering. And it ensures that the responsible gambling limits you set apply to all of your activity on the platform, with no gaps. Anyone who tries to circumvent this rule by creating multiple accounts is, in practice, undermining other users and the very sustainability of the platform they enjoy using.
21com has a clear stance on bonuses: they exist to give new users more resources to explore the platform, not to act as a financial trap. That's why every bonus comes with clear terms presented before acceptance, a fair rollover requirement, and an explicit expiration date. The rollover exists because a bonus with no wagering requirement would simply be a free withdrawal — and the platform cannot sustain operations, support, and product quality on that basis. But the rollover must be fair, and at 21com you know exactly what needs to be done before you click "accept bonus".
All balances on the 21com platform are in Brazilian reais (R$). Deposits via Pix start from R$ 10.00, and withdrawals via Pix are processed in under 5 minutes for verified users. 21com also accepts boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from Brazil's major banks — Nubank, Itaú, Bradesco, and Banco do Brasil. No foreign payment methods are available and no charges are made in other currencies. That simplicity is intentional: Brazilian money, for Brazilian users, handled to Brazilian financial standards.
21com updates its Terms and Conditions when there is a relevant regulatory change, a new platform feature that needs to be documented, or a clarification of any identified ambiguity. Every update is communicated via the registered email and through a prominent notice on the platform at least 30 days in advance. The current version is always available at https://21com.best/terms-conditions, with the update date indicated. If you do not agree with an update, you have the right to close your account before the new version takes effect and receive your available balance with no deductions.
Free registration in under 2 minutes. Deposits from R$ 10.00 via Pix. Sports Betting, live casino, and much more — all in English, all in BRL, with 24-hour support.